Shipping Information

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses around the world. Our shipping is entirely free. We believe in keeping things straightforward and transparent, without any additional fees for our valued customers' best interest and convenience.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to due to limited delivery options. If you're unsure about shipping to your address, please reach out to us at support@focustle.com or if you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if You’ve specified combined shipping.

If you have any other questions, please contact us at support@focustle.com and we will do our best to help you out.

CAN I CHANGE THE SHIPPING ADDRESS?

Please ensure that your billing and shipping addresses are accurate during the checkout process. Focustle is not liable for incorrect addresses provided. If we make an error, we will take full responsibility and send you a replacement at no extra charge.

IF THE PACKAGE IS STOLEN/LOST IN TRANSIT, WHAT SHOULD I DO?

If your package's tracking indicates delivery but you cannot locate it, check around your property, lobby, or mailroom. Reach out to neighbors in case someone accepted the package on your behalf or if it was misdelivered. We recommend waiting 1-2 business days to see if the package is redelivered by the carrier. If it remains missing or undelivered after 2 business days, please contact your local post office directly to file a claim. You can file a claim with your local courier by providing your tracking information. After filing a claim, wait for their response before reaching out to us. Email us at support@focustle.com with the reply from your local courier, and we'll assist you further.

Focustle is not responsible for lost or stolen packages with confirmed delivery to the address provided for an order. For peace of mind, we recommend choosing expedited and insured shipping methods, which include a free replacement for stolen parcels.